▪︎ Quality Decision-Making – make decisions based on facts, desired outcome and potential impact.
▪︎ Judgment – willingness to question, explore, form an opinion as to the merits of an issue or situation and then decide on the most effective course of action.
▪︎ Problem Analysis and Problem-Solving – use critical thinking in identifying the actual problem, root causes and context, before developing and implementing a solution.
▪︎ Planning and Organizing – approach accomplishing work goals and objective by developing strategy and defining desired end results.
▪︎ Resource Management – exhibit the ability to define resource need, source and link them and optimize the use of required/needed resources.
▪︎ Communication – exhibit effective verbal and written communication in multiples venues and/or settings. Well versed in multiple forms of manual and electronic communications.
▪︎ Customer Service Focus – view internal and external customer as optimally important, seeks to identify customer desires and needs; implements programs and processes to address those desires and needs.
▪︎ Quality Orientation – constantly strive for quality versus quantity in every aspect of endeavor. Is able to find the right balance between the two.
▪︎ Teamwork – view self as part of a team, fosters teamwork with and among others and is willing to take on major and minor roles as part of a team to add to team’s success.
▪︎ Adaptability – can change strategy, work processes and procedures, product line, and job specific focus based on business need.
▪︎ Flexibility – can easily move back and forth between different job demands, is able to wear “multiple hat” within a defined space or time frame, for long or short periods of time.
▪︎ High Energy Level – exhibit the ability to perform at optimal level for extended period of time, able to exhibit behavior that represents mental, emotional and physical engagement.
▪︎ Stress Tolerance – ability to remain focus and composed when addressing multiple competing priorities, able to go above and beyond for extended periods of time during high demand periods.